India lockdown - call centre update

Dear travel partner,

Our call centre in Delhi has been impacted by the Indian government shut down that came into force on Sunday evening (22 March) in relation to the Covid 19 crisis. We are currently working through our contingency plans, however this is having a big impact on call waiting times, for which we’re truly sorry.

So at this time, we are asking you to only phone us with bookings that are due to travel within the next 72 hours. This is hard for us, and we know it’s very frustrating for you. We really appreciate your patience and understanding at this time.

We will be updating the very latest situation on batraveltrade.com, so please continue to check online for more information.

Kind regards,

Mark Muren
Head of Global Sales
British Airways

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British Airways Plc is a company registered in England and Wales. Registered office: Waterside, Speedbird Way, Harmondsworth, UB7 0GB. Registered in England: 1777777.

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