British Airways

Letter from Mark Muren - Head of Global Sales

Dear Partner,

I hope you, your teams, and your loved ones are safe and well.

Following the Government's announcement of a new national lockdown for England last Saturday, we have been urgently reviewing our schedule for November.  Our focus is on keeping crucial air links open, bringing home the thousands of customers currently abroad, transporting vital goods, and ensuring people who are permitted to travel in and out of the UK for work, education and other reasons stipulated by the UK Government, can continue to do so.  We are doing everything in our power to best serve and support our customers, partners and colleagues during this challenging time.

In light of this announcement, we have taken the decision to implement a number of cancellations across our network. Policies are in place to ensure maximum flexibility for our customers.  If a flight is cancelled, customers will be entitled to a refund as per our standard customer guidelines. Our ‘Book with Confidence’ policy continues to offer the ability to change a flight, date or destination or request a voucher for future travel.

With the extension of the UK Government’s furlough scheme, please be aware that there may be a temporary change to your British Airways account manager. We will communicate this as soon as possible and look to minimise any inconvenience to you and your teams. I would like to take the opportunity to thank you for your understanding and flexibility as we work through this complex and challenging situation.  We will come through this by continuing to work together, positively and proactively.   

Thank you for your continued partnership and support.

All the best,


Mark Muren
Head of Global Sales
British Airways 

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British Airways Plc is a company registered in England and Wales. Registered office: Waterside, Speedbird Way, Harmondsworth, UB7 0GB. Registered in England: 1777777.